FAQs

What forms of payment do you accept?

We accept all major credit and debit cards. We also accept PayPal.

Has my order been dispatched?

All customers that have placed orders on our website will get two emails as standard. The first is confirmation that the order has been placed. The second is confirmation that the order has been dispatched. Please note that these emails do not indicate the delivery time. Further information is only available with orders that have been purchased with tracked postage.

Can I edit my order?

You can edit your order immediately after the purchase, before any items have been shipped. You cannot edit after this time and must wait for your items to arrive at your address, before returning them to us within 30 days of receipt for a replacement.

If you wish to edit your order please email us at shop@cyclingpulse.com.

Can I cancel my order?

You can cancel your order immediately after purchase, before any items have been shipped. You cannot cancel after this time and must wait for your items to arrive at your address, before returning them to us within 30 days of receipt for a replacement.

If you wish to cancel your order please email us at shop@cyclingpulse.com.

What happens if my address was entered wrong?

You can request us to change the delivery address, however we cannot change the the billing address. If your order has already been dispatched, we cannot change its destination. It is the customer's responsibility to ensure that addresses are entered correctly. Please note that we have a system that checks users addresses, therefore incorrectly entered addresses are not liable for re-shipment.